Frequently Asked Questions
Before raising a ticket, please review our Frequently asked questions
- Complaints process
- What is an IDNO?
- Do you have a list of the current IDNO’s operating in the uk?
- What is SECR?
- Will the billing rates remain fixed on the bill for the whole year?
- Why do I need to provide the maximum electric load in kVA?
- Why do I need to provide a CT Ratio?
- Why are water rates different across the UK?
- Which suppliers offer flexible energy purchasing?
- When is the best time during the day to buy or sell energy?
- When is it possible to trade energy?
- What's my supplier number?
- What systems does amber energy use to manage flexible energy procurement risks?
- What strategy should be used to optimise flexible energy purchasing performance?
- What is the minimum volume required for a natural gas or electricity flexible purchasing contract?
- What is the duration of a flexible energy purchasing contract?
- What is the difference between a standard and a condensing boiler?
- What is P272?
- ESOS - Energy Savings Opportunity Scheme
- What is flexible energy purchasing and how does it work?
- What is combined heating and power?
- What is an LOA?
- What is an EPC?
- What is a whole current meter?
- What is a TRIAD?
- What is a supply capacity / excess capacity?
- What is a Smart Meter?
- What is a flexible energy purchasing basket?
- What is a DEC?
- What information do I need to provide for a Change Of Tenancy?